Privacy Policy
Your Privacy Matters to Us at Swabha Solutions
Introduction
Last Updated: April 22, 2025
Swabha ("we," "us," or "our") is committed to protecting the privacy of our users, including homestay owners who utilize our laundry, housekeeping, and maintenance services (collectively, the "Services") and visitors to our website (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using our Services or accessing our Site, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, property address, billing information, and any other information you voluntarily provide to us when using our Services or contacting us.
Service-Related Information: This includes information related to the services you request, such as the type and quantity of laundry, specific cleaning instructions, and maintenance requests.
Usage Data: When you interact with our Site, we may automatically collect certain information about your device and browsing activities, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your access.
Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior on our Site, personalize your experience, and analyze website traffic. You can manage your cookie preferences through your browser settings.
How We Use Information
We may use the collected information for the following purposes:
Providing and Managing Services: To process your service requests, schedule pickups and deliveries, perform laundry, housekeeping, and maintenance services, and manage your account.
Communication: To communicate with you regarding your service requests, provide updates, respond to your inquiries, and offer customer support.
Payment Processing: To process payments for our Services.
Improving Our Services and Site: To analyze how our Services and Site are used, identify areas for improvement, and develop new features.
Personalization: To personalize your experience on our Site and tailor our communications to your interests.
Marketing and Promotions (with consent where required): To send you promotional materials, special offers, and other marketing communications about our Services. You can opt-out of receiving these communications at any time.
Security and Fraud Prevention: To protect the security and integrity of our Site and Services, and to prevent fraud and unauthorized access.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Sharing Your Information
We may share your information with the following categories of recipients:
Service Providers: We may share your information with third-party service providers who assist us in delivering our Services, such as laundry facilities, cleaning staff, payment processors, and IT support providers. These service providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.
Business Transfers: In the event of a merger, acquisition, reorganization, or other business transaction, your information may be transferred to the acquiring entity or other third parties involved.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period may depend on the nature of the information, the services you use, and our legal and regulatory obligations.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information under certain circumstances.
Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction of Processing: Request that we restrict the processing of your personal information under certain circumstances.
Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to
transmit that data to another controller.
Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any
time.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Links to other Websites
Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Swabha
R148 Ansal Shushant City 1, Kalwar Road, Jaipur, Rajasthan, India]
Email: admin@swabha.in
Phone: +91-8824789302